OUR SHIPPING PROMISE AND DELIVERY PROMISE
In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.
DELIVERY & PRICING
Enjoy FREE Shipping on all jewelry orders in the US and Puerto Rico.
Flat rate shipping of $4.99 on home décor items – and if you buy more than 1 item, you pay less with each cover ordered.
All pieces arrive in style. You'll love our irresistible gift-ready packaging and speedy shipping.
Q:
Do you ship internationally?
A:
At this time, we only ship within the united states, including puerto rico.
Q:
When can I expect my package?
A:
The ship method you select during checkout determines when you will receive your package. Once an order is placed, all in stock items will ship from our warehouse within 1-2 business days. During this “processing” time our warehouse is busy picking, packing and readying your order to be shipped. Once our carrier picks up your order, they make every attempt to deliver it within the timeline selected in your ship method.
Q:
What is processing time and how does it impact my order?
A:
- We guarantee to process all orders within 1-2 business days from your order date.
- During new product launches and the holiday season, we guarantee to process your order within 3 business days of your order date.
- Orders placed before 11A.M. PST usually ship within 1 business day. If your order is placed after 11 AM PST, please allow for 1 additional business day for processing (excluding bank holidays.)
- All orders submitted over the weekend will be processed the next business day, which is usually Monday.
- While your order is processing, you may see the processing status in your Account. Once your order has been shipped, this status will update to “shipped” and you will receive a shipment confirmation email.
Q:
Can I ship to Puerto Rico?
A:
Yes! Please allow 4-7 business days for shipments to Puerto Rico. We currently do not offer expedited service to Puerto Rico.
Q:
What are the shipping restrictions?
A:
P.O. Boxes and Military APO/FPO/DPO addresses cannot receive guaranteed shipping. Our suggestion is to select standard shipping as a preferred ship method.
Q:
What are the shipping charges for returning an order?
A:
If for any reason you are not satisfied with your order, you can return your item(s) to us for free – the shipping is on us! Once your return is processed you will be receiving a return shipping label via email to send your items back to our warehouse.
Q:
Will I have to sign for my package?
A:
We do not require a signature when we ship your package. However, the driver might decide to ask for a signature, which is at his or her discretion. It is recommended that you choose a secure shipping address to ensure your product is received and delivered in a timely fashion.